Rapid response keeps a client safe in a time of crisis
Vince is a delightful seventeen-year-oldyouth with Noonan’s syndrome. Noonan’s syndrome manifests itself in many different forms affecting multiple organs. In Vince’s case he has severe epilepsy, is fed through a PEG (percutaneous endoscopic gastrostomy), tube and has nocturnal apnoea requiring oxygen.
Vince lives at home with his mum, who has been diagnosed with a rare tumour which gives her a lot of severe pain.
Urgent attention required
Shortly, after diagnosis mum had an emergency admission to hospital at the weekend.
This meant that either a full 24-hour care team had to be put in place for Vince, or he would have to be moved to a hospital or some other residential setting on an emergency basis. The commissioning CCG and Sonderwell agreed that a nursing home or hospitalisation was not the desired outcome for a vulnerable adolescent like Vince.
Sonderwell’s rapid response team placed an emergency care team in to the package to make sure Vince was looked after. The team went above and beyond the call of duty to care for Vince and ensure he was looked after and not distressed.
The best possible outcome
In the meantime, mum was given continuous feedback and “bulletins” on how Vince was doing to ensure she as assured of his welfare.
Mum was given plenty of opportunity to rest and convalesce and is grateful that as a direct consequence of Sonderwell’s flexibility, responsiveness and commitment her son was kept safe and in the most appropriate environment.